Support Center

Questions & Answers

Here are the questions we frequently receive from our customers. Can't find what you are looking for? Just drop us a message.
General Questions

These are the questions we receive the most across all our site. Check them out or scroll down to find specific products.

Are you available for client /custom work?

Usually we are very busy creating high-quality graphic design resources for our customers. However, don't hesitate to get in contact with us and tell us about your project, we always like to hear from you, and we're sure we can find a way to collaborate!

Do I need to be a pro to be able to use your resources?

No, our graphic design templates require basic Photoshop skills to be able to edit them. We also offer some quick tutorials you can find at the end of this page. Have a look and learn how to edit templates and have professional results in no time (without hiring a designer). 

Do I need Photoshop to work with your products?

It depends which product you want to work with. Some products like mockups, text effects and templates will work only with Photoshop. On the other hand, our best selling graphic resources and textures can be used with all professional image editors. Check out each product page for software compatibility.

Do i need the latest version of Photoshop to work with your templates?

No, you don’t. Our assets are compatible with older versions of the software. We signal the oldest compatible version of the software in each product page. 

I bought one of your products but I can't download it. What's next?

Don't worry, it could be a temporary server issue. In this case you should get in contact with us. We'll get back to you as soon as possible and make sure you can download your product.

Can you customize your products for me?

Unfortunately we don’t provide this kind of service. However, we work hard for creating templates that are very easy to use, so that non professional designers can get their work done quickly and easily. If the project you are working on is a big one, and you need advice from us on how to implement our assets into your workflow or you need a tailored project, please get in contact with us.

Can I use your products for commercial purposes?

Sure, we design products so that you can achieve the results you want - including  the production and marketing of products. Just be careful and buy the right license for your project. 

Are you available for client /custom work?

Usually we are very busy creating high-quality graphic design resources for our customers. However, don't hesitate to get in contact with us and tell us about your project, we always like to hear from you, and we're sure we can find a way to collaborate!

Do I need to be a pro to be able to use your resources?

No, our graphic design templates require basic Photoshop skills to be able to edit them. We also offer some quick tutorials you can find at the end of this page. Have a look and learn how to edit templates and have professional results in no time (without hiring a designer).

Do I need Photoshop to work with your products?

It depends which product you want to work with. Some products like mockups, text effects and templates will work only with Photoshop. On the other hand, our best selling graphic resources and textures can be used with all professional image editors. Check out each product page for software compatibility.

Do i need the latest version of Photoshop to work with your templates?

No, you don’t. Our assets are compatible with older versions of the software. We signal the oldest compatible version of the software in each product page.

I bought one of your products but I can't download it. What's next?

Don't worry, it could be a temporary server issue. In this case you should get in contact with us. We'll get back to you as soon as possible and make sure you can download your product.

Can you customize your products for me?

Unfortunately we don’t provide this kind of service. However, we work hard for creating templates that are very easy to use, so that non professional designers can get their work done quickly and easily. If the project you are working on is a big one, and you need advice from us on how to implement our assets into your workflow or you need a tailored project, please get in contact with us.

Can I use your products for commercial purposes?

Sure, we design products so that you can achieve the results you want - including  the production and marketing of products. Just be careful and buy the right license for your project. 

Product Questions

Graphic Resources, Fonts, Textures, Actions. In this section, we list the most common questions we receive from our customers.

Product Categories
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Faqs

Graphics

I purchased your Collage pack, but the Dropbox password does not work anymore. What should I do?

Sometimes we share a password-protected Dropbox folder our customers can access for downloading some of our most heavy products. In order to maintain a high level of security, we change those passwords on a regular basis and the one you have might be expired. Don't worry, you just need to download the updated zip file from your Dashboard to receive the new password. 

Do Graphic Resources come with the Fonts I see in their presentation?

We do not include the actual files of the fonts you see in the presentation. However, we always include a link to those fonts (most times designed by us) in a readme file. You will find that txt file in your product folder.

Do your assets work in Canva?

That depends, as some of our products like mockups and templates will work on Photoshop only. However, many of our bestsellers (like Collage Elements and Ransom Note Letters) are compatible with all image editor software. Please check the product you want to buy for software compatibility, and if the product is compatible with all image editors it will work on Canva as well. 

I purchased your Collage pack but the folder I downloaded is empty. What am I supposed to do?

No worries, everything is proceeding according to plan! The folder is not completely empty. It includes a readme.txt file that contains all the info you need to download your product. The reason for this is that our Collage pack is really heavy. In that text file you will find a password to download it securely from a Dropbox folder. 

Can I use your Graphic Resources to print a t-shirt?

Yes! Just watch out for and buy the appropriate license for your project! You can find all the relevant info at our licenses page. 

I just purchased "Collage Elements" but it seems like the download file is only giving me a readme file. Is there something I'm missing?

You might have noticed that this product has a lot of files, and all together, it weighs around 13 GB. As you can imagine, it's not always easy to download such a big file at once, and that's why we've made it easier for you. After purchasing, you'll receive a handy readme file with a Dropbox link and password. This way, you can access the archive at any time and download the products you need, without any hassle.

I'm having trouble accessing the link and password provided for the "Collage Elements" product, what should I do?

If you're having trouble accessing the link or password, don't worry! It's probably because we've updated the product and created a new link. Simply re-download the zip file from your dashboard. For added security, the password is changed on a monthly basis.

I purchased your Collage pack, but the Dropbox password does not work anymore. What should I do?

Sometimes we share a password-protected Dropbox folder our customers can access for downloading some of our most heavy products. In order to maintain a high level of security, we change those passwords on a regular basis and the one you have might be expired. Don't worry, you just need to download the updated zip file from your Dashboard to receive the new password.

Do Graphic Resources come with the Fonts I see in their presentation?

We do not include the actual files of the fonts you see in the presentation. However, we always include a link to those fonts (most times designed by us) in a readme file. You will find that txt file in your product folder.

Do your assets work in Canva?

That depends, as some of our products like mockups and templates will work on Photoshop only. However, many of our bestsellers (like Collage Elements and Ransom Note Letters) are compatible with all image editor software. Please check the product you want to buy for software compatibility, and if the product is compatible with all image editors it will work on Canva as well.

I purchased your Collage pack but the folder I downloaded is empty. What am I supposed to do?

No worries, everything is proceeding according to plan! The folder is not completely empty. It includes a readme.txt file that contains all the info you need to download your product. The reason for this is that our Collage pack is really heavy. In that text file you will find a password to download it securely from a Dropbox folder. 

Can I use your Graphic Resources to print a t-shirt?

Yes! Just watch out for and buy the appropriate license for your project! You can find all the relevant info at our licenses page.

I just purchased "Collage Elements" but it seems like the download file is only giving me a readme file. Is there something I'm missing?

You might have noticed that this product has a lot of files, and all together, it weighs around 13 GB. As you can imagine, it's not always easy to download such a big file at once, and that's why we've made it easier for you. After purchasing, you'll receive a handy readme file with a Dropbox link and password. This way, you can access the archive at any time and download the products you need, without any hassle.

I'm having trouble accessing the link and password provided for the "Collage Elements" product, what should I do?

If you're having trouble accessing the link or password, don't worry! It's probably because we've updated the product and created a new link. Simply re-download the zip file from your dashboard. For added security, the password is changed on a monthly basis.

Faqs

Fonts

What is the difference between the demo and the premium version of your fonts?

The demo version of our fonts usually includes letters only, and can be used for personal projects. The premium version of our fonts, on the other hand, includes all letters, numbers and special characters. You can purchase it under one of our licenses, depending on the project you need the font for.

What Font formats do you provide?

Our typeface download package includes both .otf and .ttf versions. Webfont license includes ttf, woff, eot and svg.

What is the right font license for my project?

That depends on many variables. What kind of project you are planning to develop? How many people in your team will use the font? What medium or channel your project is designed for? Have a look at our Font License page, we cover all of the possibilities!

I want to use one of your fonts for my website, what license should I buy?

In this case, you should buy a web font license, one of the options you find at checkout for each of our fonts. For this and all other useful info about font licenses please visit our dedicated page, Fonts Licenses. 

Do you design custom fonts for clients?

Usually we don't do client work, as we are super busy creating fantastic fonts, templates and graphic resources for our customers. However, we always like to hear about new projects, and we might be willing to participate. Drop us an email and we'll get back to you. 

Can I design the logo of my company with one of your fonts?

Yes, you can but with some limitations. Please find more details on our font licensing page

What is the difference between the demo and the premium version of your fonts?

The demo version of our fonts usually includes letters only, and can be used for personal projects. The premium version of our fonts, on the other hand, includes all letters, numbers and special characters. You can purchase it under one of our licenses, depending on the project you need the font for.

What Font formats do you provide?

Our typeface download package includes both .otf and .ttf versions. Webfont license includes ttf, woff, eot and svg.

What is the right font license for my project?

That depends on many variables. What kind of project you are planning to develop? How many people in your team will use the font? What medium or channel your project is designed for? Have a look at our Font License page, we cover all of the possibilities!

I want to use one of your fonts for my website, what license should I buy?

In this case, you should buy a web font license, one of the options you find at checkout for each of our fonts. For this and all other useful info about font licenses please visit our dedicated page, Fonts Licenses.

Do you design custom fonts for clients?

Usually we don't do client work, as we are super busy creating fantastic fonts, templates and graphic resources for our customers. However, we always like to hear about new projects, and we might be willing to participate. Drop us an email and we'll get back to you.

Can I design the logo of my company with one of your fonts?

Yes, you can but with some limitations. Please find more details on our font licensing page.
Faqs

Mockups

Do I need to be a pro to use your mockups?

We create our mockups so that anyone can easily edit them. Customising your mockup with your own logo, text or artwork is easy thanks to Photoshop Smart Object. On top of that, we have created Readme files and video guides for you to understand how to use each and every product on our shop.

What software do I need to use to edit your mockups?

All our mockups are developed to be used with Photoshop. Other image editors do not support their file formats and will not work. 

What do you mean by PSD Smart Objects?

In the context of mockups, we usually mention Photoshop Smart Objects because this is where you can easily insert your own logo, text or artwork and apply it to the mockup. Want to know more? Here we created a guide that explains just that. 

How do I add my artwork to your Mock-ups?

All templates work the same: open PSD smart Objects and insert your text, images and logo there. Hit save and the job is done!

What is the difference between freebies and premium mockups?

Here at Indieground Design we believe in offering free versions of our most popular mockups, so that our customers can test them and experiment with them. This way you have all the elements you need to make your decision whether to buy the premium version, which includes ready-to-use templates, easy-to-edit artwork and variations on the original mockup. 

Can I use my logo in your mockups?

Sure, this is what our mockups are all about. We want you to easily customise them with your assets so that you can create promotional material for your project in no time. 

Can I edit your Mock-Ups effects with Photoshop Elements?

No. As a lighter versions of PS, Photoshop Elements does not come with Smart Objects functionality. This is why Photoshop Elements will not be enough to customise our text effects, or other mockups in our shop.

Do I need to be a pro to use your mockups?

We create our mockups so that anyone can easily edit them. Customising your mockup with your own logo, text or artwork is easy thanks to Photoshop Smart Object. On top of that, we have created Readme files and video guides for you to understand how to use each and every product on our shop.

What software do I need to use to edit your mockups?

All our mockups are developed to be used with Photoshop. Other image editors do not support their file formats and will not work.

What do you mean by PSD Smart Objects?

In the context of mockups, we usually mention Photoshop Smart Objects because this is where you can easily insert your own logo, text or artwork and apply it to the mockup. Want to know more? Here we created a guide that explains just that. 

How do I add my artwork to your Mock-ups?

All templates work the same: open PSD smart Objects and insert your text, images and logo there. Hit save and the job is done!

What is the difference between freebies and premium mockups?

Here at Indieground Design we believe in offering free versions of our most popular mockups, so that our customers can test them and experiment with them. This way you have all the elements you need to make your decision whether to buy the premium version, which includes ready-to-use templates, easy-to-edit artwork and variations on the original mockup.

Can I use my logo in your mockups?

Sure, this is what our mockups are all about. We want you to easily customise them with your assets so that you can create promotional material for your project in no time. 

Can I edit your Mock-Ups effects with Photoshop Elements?

No. As a lighter versions of PS, Photoshop Elements does not come with Smart Objects functionality. This is why Photoshop Elements will not be enough to customise our text effects, or other mockups in our shop.

Faqs

Templates

Can I use one of your flyer templates to promote a gig at my club?

Sure, we are fans of live music - that's where our passion for flyers and posters come from! In order to use the flyer for your club, you will need to buy the commercial version of the item. 

Can I edit a flyer with Gimp?

We recommend you to use our templates with Photoshop, the software we developed this type of products for. We do not guarantee that templates will work with other image editor softwares.

What kind of templates do you offer?

We have created hundreds of flyers, you will find one for every kind of music-related event you can imagine. Every flyer can also be used as a poster. On top of those, we also created album covers that are very easy to edit.

Can I use one of your flyer templates to promote a gig at my club?

Sure, we are fans of live music - that's where our passion for flyers and posters come from! In order to use the flyer for your club, you will need to buy the commercial version of the item. 

Can I edit a flyer with Gimp?

We recommend you to use our templates with Photoshop, the software we developed this type of products for. We do not guarantee that templates will work with other image editor softwares.

What kind of templates do you offer?

We have created hundreds of flyers, you will find one for every kind of music-related event you can imagine. Every flyer can also be used as a poster. On top of those, we also created album covers that are very easy to edit.

Faqs

Text Effects

What is a Text Effect?

A text effect is a Photoshop ready-made graphic that allows any text, vector shape or logo to have a certain look. Just tipe your text, or insert your shape on Smart Objects and get an instant result. Text Effects are not like fonts, as they create a full graphic design that includes background, shades, colours etc. Text effects are very useful for those who want to create a logo for their business, an artwork that includes lettering, a cool business card and many more items that require cool lettering.

What kind of graphics can I apply the text effect to?

Text effects can be used for text, vector logos and shapes.

Do your text effects work on Affinity or Corel Dro?

No, our text effects are designed and developed to be edited on Photoshop only. Other professional image editors will not work. 

Can I edit your text effects with Photoshop Elements?

No. As a lighter versions of PS, Photoshop Elements does not come with Smart Objects functionality. This is why Photoshop Elements will not be enough to customise our text effects, or other mockups in our shop.

What is a Text Effect?

A text effect is a Photoshop ready-made graphic that allows any text, vector shape or logo to have a certain look. Just tipe your text, or insert your shape on Smart Objects and get an instant result. Text Effects are not like fonts, as they create a full graphic design that includes background, shades, colours etc. Text effects are very useful for those who want to create a logo for their business, an artwork that includes lettering, a cool business card and many more items that require cool lettering.

What kind of graphics can I apply the text effect to?

Text effects can be used for text, vector logos and shapes.

Do your text effects work on Affinity or Corel Dro?

No, our text effects are designed and developed to be edited on Photoshop only. Other professional image editors will not work. 

Can I edit your text effects with Photoshop Elements?

No. As a lighter versions of PS, Photoshop Elements does not come with Smart Objects functionality. This is why Photoshop Elements will not be enough to customise our text effects, or other mockups in our shop.

Faqs

Entire Store Bundle

What do I get with Entire Store Bundle 2023?

With Entire Store Bundle 2023 you will get the entire collection of Indieground's graphic resources. The pack includes all items in our shop, plus all new products we will release until the end of 2023.

What do you mean exactly by saying that I will receive all products you release until the end of the year?

By this, we mean you'll receive all the awesome graphic resources that are currently available in our shop, as well as future releases. You will be able to access all items on a Dropbox folder, where we will upload new products upon release on our website. This way, you will be able to access them as soon as they are out!

Does the bundle include product updates?

Yes, the bundle includes all product updates (we regularly update our best sellers), plus new products we will release through the course of the year 2023.

Will I be able to access these products when it expires?

Sure! You will be able to access all products you have bought without limits in time. However, keep in mind that Entire Store Bundle 2023 will include new products and updates up until 31st December 2023 only. After that date, we will stop adding new products to this bundle.

I just purchased the bundle but it seems like the download file is only giving me a readme file. Is there something I'm missing?

You might have noticed that this bundle has a lot of files, and all together, it weighs around 40 GB. As you can imagine, it's not always easy to download such a big file at once, and that's why we've made it easier for you. After purchasing, you'll receive a handy readme file with a Dropbox link and password. This way, you can access the archive at any time and download the products you need, without any hassle.

I'm having trouble accessing the link and password provided, what should I do?

If you're having trouble accessing the link or password, don't worry! It's probably because we've updated the product and created a new link. Simply re-download the zip file from your dashboard. For added security, the password is changed on a monthly basis.

What do I get with Entire Store Bundle 2023?

With Entire Store Bundle 2023 you will get the entire collection of Indieground's graphic resources. The pack includes all items in our shop, plus all new products we will release until the end of 2023.

What do you mean exactly by saying that I will receive all products you release until the end of the year?

By this, we mean you'll receive all the awesome graphic resources that are currently available in our shop, as well as future releases. You will be able to access all items on a Dropbox folder, where we will upload new products upon release on our website. This way, you will be able to access them as soon as they are out!

Does the bundle include product updates?

Yes, the bundle includes all product updates (we regularly update our best sellers), plus new products we will release through the course of the year 2023.

Will I be able to access these products when it expires?

Sure! You will be able to access all products you have bought without limits in time. However, keep in mind that Entire Store Bundle 2023 will include new products and updates up until 31st December 2023 only. After that date, we will stop adding new products to this bundle.

I just purchased the bundle but it seems like the download file is only giving me a readme file. Is there something I'm missing?

You might have noticed that this bundle has a lot of files, and all together, it weighs around 40 GB. As you can imagine, it's not always easy to download such a big file at once, and that's why we've made it easier for you. After purchasing, you'll receive a handy readme file with a Dropbox link and password. This way, you can access the archive at any time and download the products you need, without any hassle.

I'm having trouble accessing the link and password provided, what should I do?

If you're having trouble accessing the link or password, don't worry! It's probably because we've updated the product and created a new link. Simply re-download the zip file from your dashboard. For added security, the password is changed on a monthly basis.

Orders & Payments

Are you experiencing problems with checkout? Here you will find the most common issues with our payment process and with the download of purchased products.

What payments methods do you accept?

Our payment process is managed with Stripe, and we accept both PayPal and Credit Card.

What if I need an invoice for my purchase?

No problem! Invoices are not automatically generated by our checkout system, so please contact us if you need one.

I've purchased one of your products, where can I find the files to download?

If you're a registered member, all you have to do is log in to your dashboard and you'll find the files in the download section. If you made the purchase as a guest, you should have received a download link for the product at the email address you provided.

Can I get a refund?

At Indieground Design, we understand that sometimes things don't quite work out as planned. That's why we offer a 14-day refund policy for any purchases that have not been downloaded. While refunds for digital products may not always be possible, we always do our best to ensure the satisfaction of our customers. In some exceptional cases, such as double orders or compatibility issues with your software, we may be able to make exceptions. Our goal is to provide excellent customer service and support, and we are here to help in any way we can. More info on the Refunds Policy Page.

I have bought a product but the download doesn't work. What am I supposed to do?

Sorry for the inconvenience! This might be a problem on server side. Please get in contact with us and we will restore your download.

I bought a product without registering and now I am a member, I'm not sure how to access the files I purchased

It's not a standard process, but no worries, we're here to help! To ensure that all your purchases are accessible on your dashboard, please reach out to us and we'll make sure to enable your past downloads ASAP

What payments methods do you accept?

Our payment process is managed with Stripe, and we accept both PayPal and Credit Card.

What if I need an invoice for my purchase?

No problem! Invoices are not automatically generated by our checkout system, so please contact us if you need one.

I've purchased one of your products, where can I find the files to download?

If you're a registered member, all you have to do is log in to your dashboard and you'll find the files in the download section. If you made the purchase as a guest, you should have received a download link for the product at the email address you provided.

Can I get a refund?

At Indieground Design, we understand that sometimes things don't quite work out as planned. That's why we offer a 14-day refund policy for any purchases that have not been downloaded. While refunds for digital products may not always be possible, we always do our best to ensure the satisfaction of our customers. In some exceptional cases, such as double orders or compatibility issues with your software, we may be able to make exceptions. Our goal is to provide excellent customer service and support, and we are here to help in any way we can. More info on the Refunds Policy Page.

I have bought a product but the download doesn't work. What am I supposed to do?

Sorry for the inconvenience! This might be a problem on server side. Please get in contact with us and we will restore your download.

I bought a product without registering and now I am a member, I'm not sure how to access the files I purchased

It's not a standard process, but no worries, we're here to help! To ensure that all your purchases are accessible on your dashboard, please reach out to us and we'll make sure to enable your past downloads ASAP
License Options
Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

What is the difference between personal and commercial projects?

There is one fundamental difference. We consider a personal project any kind of project that does not imply remuneration, either direct or indirect. On the other hand, if you are seeking to be compensated for your design work, you are dealing with a commercial project. Work for non-profits or ONGs is also considered commercial work. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

Are there limitations in what I can do with freebies?

Generally you can use our freebies with the maximum freedom, in both personal and commercial projects, but keep in mind there are some limitations. Have a look at the prohibited uses (they apply to all our products) in our License page. After that, feel free to explore and experiment with our high-quality free resources. To clarify any doubts, please visit the general license page or the font-related one.

I am designing a website and I want to use one of your fonts. What license am I supposed to use?

In this case, you should use a Web Font license. This license allows you to use the font you purchased on 1 website, no matter how many page views or monthly traffic it gets. You can find further details on our dedicated font licensing page. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

I want to print a t-shirt with an artwork I created from one of your templates. Should I buy a license?

Well, it depends on what you want to do with those t-shirts. If you plan to sell them, you should buy a commercial license (or extended commercial license if you will produce more than 5000 units). But if you want to print the t-shirts for a friends gathering or a family occasion (no exchange of money involved), you can use a personal license! Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

What is the difference between personal and commercial projects?

There is one fundamental difference. We consider a personal project any kind of project that does not imply remuneration, either direct or indirect. On the other hand, if you are seeking to be compensated for your design work, you are dealing with a commercial project. Work for non-profits or ONGs is also considered commercial work. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

Are there limitations in what I can do with freebies?

Generally you can use our freebies with the maximum freedom, in both personal and commercial projects, but keep in mind there are some limitations. Have a look at the prohibited uses (they apply to all our products) in our License page. After that, feel free to explore and experiment with our high-quality free resources. To clarify any doubts, please visit the general license page or the font-related one.

I am designing a website and I want to use one of your fonts. What license am I supposed to use?

In this case, you should use a Web Font license. This license allows you to use the font you purchased on 1 website, no matter how many page views or monthly traffic it gets. You can find further details on our dedicated font licensing page. Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.

I want to print a t-shirt with an artwork I created from one of your templates. Should I buy a license?

Well, it depends on what you want to do with those t-shirts. If you plan to sell them, you should buy a commercial license (or extended commercial license if you will produce more than 5000 units). But if you want to print the t-shirts for a friends gathering or a family occasion (no exchange of money involved), you can use a personal license! Licensing is a complicated process, but we do our best to make it as easy as possible for you. To clarify any doubts, please visit the general license page or the font-related one.
Photoshop How to's

Find quick guides for basic functions, and instructions for editing our products with Photoshop. Plus bonus tips & tricks to learn using our favourite software like a pro! 

Coming soon

Didn’t find what you were looking for?

Contact The Team

If you have any questions that our FAQs couldn't answer, please feel free to reach out to us. We'll do our best to respond within 24 hours.

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