These are the questions we receive the most across all our site. Check them out or scroll down to find specific products.
Are you available for client /custom work?
Do I need to be a pro to be able to use your resources?
No, our graphic design templates require basic Photoshop skills to be able to edit them. We also offer some quick tutorials you can find at the end of this page. Have a look and learn how to edit templates and have professional results in no time (without hiring a designer).
Do I need Photoshop to work with your products?
It depends which product you want to work with. Some products like mockups, text effects and templates will work only with Photoshop. On the other hand, our best selling graphic resources and textures can be used with all professional image editors. Check out each product page for software compatibility.
Do i need the latest version of Photoshop to work with your templates?
No, you don’t. Our assets are compatible with older versions of the software. We signal the oldest compatible version of the software in each product page.
I bought one of your products but I can't download it. What's next?
Can you customize your products for me?
Can I use your products for commercial purposes?
Sure, we design products so that you can achieve the results you want - including the production and marketing of products. Just be careful and buy the right license for your project.
Graphic Resources, Fonts, Textures, Actions. In this section, we list the most common questions we receive from our customers.
I purchased your Collage pack, but the Dropbox password does not work anymore. What should I do?
Do Graphic Resources come with the Fonts I see in their presentation?
We do not include the actual files of the fonts you see in the presentation. However, we always include a link to those fonts (most times designed by us) in a readme file. You will find that txt file in your product folder.
Do your assets work in Canva?
That depends, as some of our products like mockups and templates will work on Photoshop only. However, many of our bestsellers (like Collage Elements and Ransom Note Letters) are compatible with all image editor software. Please check the product you want to buy for software compatibility, and if the product is compatible with all image editors it will work on Canva as well.
I purchased your Collage pack but the folder I downloaded is empty. What am I supposed to do?
No worries, everything is proceeding according to plan! The folder is not completely empty. It includes a readme.txt file that contains all the info you need to download your product. The reason for this is that our Collage pack is really heavy. In that text file you will find a password to download it securely from a Dropbox folder.
Can I use your Graphic Resources to print a t-shirt?
Yes! Just watch out for and buy the appropriate license for your project! You can find all the relevant info at our licenses page.
I just purchased "Collage Elements" but it seems like the download file is only giving me a readme file. Is there something I'm missing?
I'm having trouble accessing the link and password provided for the "Collage Elements" product, what should I do?
What is the difference between the demo and the premium version of your fonts?
The demo version of our fonts usually includes letters only, and can be used for personal projects. The premium version of our fonts, on the other hand, includes all letters, numbers and special characters. You can purchase it under one of our licenses, depending on the project you need the font for.
What Font formats do you provide?
What is the right font license for my project?
That depends on many variables. What kind of project you are planning to develop? How many people in your team will use the font? What medium or channel your project is designed for? Have a look at our Font License page, we cover all of the possibilities!
I want to use one of your fonts for my website, what license should I buy?
In this case, you should buy a web font license, one of the options you find at checkout for each of our fonts. For this and all other useful info about font licenses please visit our dedicated page, Fonts Licenses.
Do you design custom fonts for clients?
Usually we don't do client work, as we are super busy creating fantastic fonts, templates and graphic resources for our customers. However, we always like to hear about new projects, and we might be willing to participate. Drop us an email and we'll get back to you.
Can I design the logo of my company with one of your fonts?
Yes, you can but with some limitations. Please find more details on our font licensing page.
Do I need to be a pro to use your mockups?
We create our mockups so that anyone can easily edit them. Customising your mockup with your own logo, text or artwork is easy thanks to Photoshop Smart Object. On top of that, we have created Readme files and video guides for you to understand how to use each and every product on our shop.
What software do I need to use to edit your mockups?
All our mockups are developed to be used with Photoshop. Other image editors do not support their file formats and will not work.
What do you mean by PSD Smart Objects?
In the context of mockups, we usually mention Photoshop Smart Objects because this is where you can easily insert your own logo, text or artwork and apply it to the mockup. Want to know more? Here we created a guide that explains just that.
How do I add my artwork to your Mock-ups?
What is the difference between freebies and premium mockups?
Here at Indieground Design we believe in offering free versions of our most popular mockups, so that our customers can test them and experiment with them. This way you have all the elements you need to make your decision whether to buy the premium version, which includes ready-to-use templates, easy-to-edit artwork and variations on the original mockup.
Can I use my logo in your mockups?
Sure, this is what our mockups are all about. We want you to easily customise them with your assets so that you can create promotional material for your project in no time.
Can I edit your Mock-Ups effects with Photoshop Elements?
Can I use one of your flyer templates to promote a gig at my club?
Sure, we are fans of live music - that's where our passion for flyers and posters come from! In order to use the flyer for your club, you will need to buy the commercial version of the item.
Can I edit a flyer with Gimp?
We recommend you to use our templates with Photoshop, the software we developed this type of products for. We do not guarantee that templates will work with other image editor softwares.
What kind of templates do you offer?
What is a Text Effect?
What kind of graphics can I apply the text effect to?
Text effects can be used for text, vector logos and shapes.
Do your text effects work on Affinity or Corel Dro?
No, our text effects are designed and developed to be edited on Photoshop only. Other professional image editors will not work.
Can I edit your text effects with Photoshop Elements?
What do I get with Entire Store Bundle 2023?
With Entire Store Bundle 2023 you will get the entire collection of Indieground's graphic resources. The pack includes all items in our shop, plus all new products we will release until the end of 2023.
What do you mean exactly by saying that I will receive all products you release until the end of the year?
Does the bundle include product updates?
Will I be able to access these products when it expires?
Sure! You will be able to access all products you have bought without limits in time. However, keep in mind that Entire Store Bundle 2023 will include new products and updates up until 31st December 2023 only. After that date, we will stop adding new products to this bundle.
I just purchased the bundle but it seems like the download file is only giving me a readme file. Is there something I'm missing?
You might have noticed that this bundle has a lot of files, and all together, it weighs around 40 GB. As you can imagine, it's not always easy to download such a big file at once, and that's why we've made it easier for you. After purchasing, you'll receive a handy readme file with a Dropbox link and password. This way, you can access the archive at any time and download the products you need, without any hassle.
I'm having trouble accessing the link and password provided, what should I do?
If you're having trouble accessing the link or password, don't worry! It's probably because we've updated the product and created a new link. Simply re-download the zip file from your dashboard. For added security, the password is changed on a monthly basis.
Are you experiencing problems with checkout? Here you will find the most common issues with our payment process and with the download of purchased products.
What payments methods do you accept?
Our payment process is managed with Stripe, and we accept both PayPal and Credit Card.
What if I need an invoice for my purchase?
No problem! Invoices are not automatically generated by our checkout system, so please contact us if you need one.
I've purchased one of your products, where can I find the files to download?
If you're a registered member, all you have to do is log in to your dashboard and you'll find the files in the download section. If you made the purchase as a guest, you should have received a download link for the product at the email address you provided.
Can I get a refund?
At Indieground Design, we understand that sometimes things don't quite work out as planned. That's why we offer a 14-day refund policy for any purchases that have not been downloaded. While refunds for digital products may not always be possible, we always do our best to ensure the satisfaction of our customers. In some exceptional cases, such as double orders or compatibility issues with your software, we may be able to make exceptions. Our goal is to provide excellent customer service and support, and we are here to help in any way we can. More info on the Refunds Policy Page.
I have bought a product but the download doesn't work. What am I supposed to do?
Sorry for the inconvenience! This might be a problem on server side. Please get in contact with us and we will restore your download.
I bought a product without registering and now I am a member, I'm not sure how to access the files I purchased
What is the difference between personal and commercial projects?
Are there limitations in what I can do with freebies?
I am designing a website and I want to use one of your fonts. What license am I supposed to use?
I want to print a t-shirt with an artwork I created from one of your templates. Should I buy a license?
Find quick guides for basic functions, and instructions for editing our products with Photoshop. Plus bonus tips & tricks to learn using our favourite software like a pro!
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